Patient information

Booking an appointment

You can book online any time, or call us on (03) 9702 5577 during opening hours.

If you need a longer appointment, or you're booking for more than one family member, please let reception know so we can give you enough time. Telephone appointments are also available.

Urgent medical problems are seen as soon as possible.

Phone calls

If your call is urgent, the practice nurse will speak with you first and help decide what to do.

For anything non-urgent, you can leave a message and your doctor will call you back when they're free. The reception team can help with most questions, so feel free to ask them first.

Prescriptions and referrals

You'll need an appointment for a prescription or referral, so your doctor can check how you're going. If you need a prescription urgently, please give us a call.

Waiting times

We do our best to run on time. Sometimes a patient needs more care than expected, and appointments run late. Thanks for your patience when this happens.

Cancellations and missed appointments

If you can't make your appointment, please let us know at least 4 hours beforehand. You can reply to your appointment reminder or call us.

A $50 fee applies if you miss your appointment without letting us know. See Fees & Billing

Test results

We recommend booking a follow-up appointment after blood tests or other investigations, so your doctor can go through the results with you.

You can call to check whether your results are back. Reception will let you know if your doctor needs to see you about them. If a result needs urgent attention, your doctor will contact you.

Reminders

From time to time, we send reminders for preventive health checks such as immunisations and cervical screening. If you'd rather not receive them, let reception know. Please keep your phone number and address up to date.

Interpreters

We can arrange an interpreter through the Translating and Interpreting Service (TIS National) on 131 450. Please let reception know when you book. Some of the doctors also speak languages other than English: see Meet the doctors.

Your privacy and medical records

Your personal and health information is kept strictly confidential. It's only shared with your consent, or when the law requires it.

If you're moving to another clinic and would like your records transferred, we'll need your written consent. A $30 fee applies, and your records are sent by registered post once payment is received.

Read our privacy policy →

Feedback and complaints

We welcome your feedback. You can send us a message or leave a note in the suggestion box at reception, with or without your name.

If you have a concern, please speak with us first so we can try to sort it out. If you're still not happy, you can contact:

Respect for staff

We want Brentwood Park to be a safe and welcoming place for everyone. Abusive or threatening behaviour towards staff or other patients isn't tolerated. This includes swearing, shouting, threats, racist comments and rude gestures. Anyone behaving this way will be asked to leave, and police may be called.